Here’s a list of some of our most commonly asked questions. If you can’t find what you’re looking for, get in touch with us.
WHAT IS THE RESERVATION PAYMENT AND WHAT DOES IT DO?
The Reservation Payment is the money you pay to reserve your chosen property. It's either £125pp or equivalent to one weeks' rent - whichever is less. The reservation payment is non refundable - but it is put towards your first months' rent when your tenancy starts. You can pay this via bank transfer or by card. Please ensure that you have read the 'Property Reservation Information' document before making any payments.
WHAT DO I NEED TO DO ONCE THE RESERVATION PAYMENT HAS BEEN PAID?
Have a look at our Student Page for full information.
WHAT HAPPENS IF I CHANGE MY MIND OR DECIDE NOT PROCEED?
The reservation payment is non-returnable, so you need to be 100% certain before reserving your property. If a member of your group decides not to go ahead, you’ll need to find a suitable replacement for them within a certain timeframe agreed.
WHAT IS A GUARANTOR?
A Guarantor is somebody who is responsible for paying your rent if you don’t. They need to live and work in the UK to be eligible.
WHAT IS A LEAD TENANT?
Usually the most organised person in your group. We'll liaise mostly with this person.
WHAT DOES ‘JOINT AND SEVERAL LIABILITY’ MEAN?
It means that you’re all responsible for all aspects of the tenancy. As a group, you will be jointly accountable for the upkeep of the property and the payment of the rent. It’s important that you all understand this before entering into a contract. Guarantors are responsible only for their son/daughters portion of the rent.
WHAT ABOUT HALF SUMMER RENT/RETAINERS?
We know that you’re probably going to go home during the summer, so - for most of our properties - we’ll only charge ½ price rent for July and August. You're allowed to move your belongings in, but won’t be able to move in until September. Every property and tenancy is different, so please double check with us when you apply.
WHEN CAN I MOVE IN?
Usually, from the first Monday in September (so long as the agreed payments are made and the relevant documents returned). But each property is different, so please check your Tenancy Agreement or get in touch.
WHAT IF I WANT TO MOVE IN EARLY?
We'll always try and be flexible. If you need to move in early, we'll do our best to make it happen. Remember though, if you do move in early - you'll be responsible for the bills for that month onward and will have to pay full rent (Subject to availability).
HOW MUCH IS MY DEPOSIT AND IS IT SAFE?
You're deposit will vary depending on which property you're renting. It’ll be kept safe and secure in one of the three government backed schemes and then returned back to you at the end of the tenancy - provided the property is in the same condition as when you took it on!
HOW IS THE RENT PAID?
Rent is due by standing order or bank transfer. Please refer to your tenancy agreement for when it’s due.
WHO PAYS THE UTILITIES AND SHOULD I HAVE A BILLS PACKAGE?
If you're in one of our managed properties, internet is included in the rent, but the rest of the bills are your responsibility. We can provide you with an all inclusive rent and bills package for an additional £18 per person, per week which will include; gas, electric, water, sewage, TV licence and a tenants contents insurance. The weekly amount would be added to your rent and you'd simply pay that in that same way as you do your rent.
If you decide not to go ahead with the bills package, we’ll pass on your details to the utility provider.
HOW DO I COLLECT MY KEYS?
Once your tenancy has started, you should make an appointment to collect your keys from the office, during office hours. You're welcome to either collect your individual keys, or collect on behalf of your housemates (so long as we have authorisation from them).
WHAT'S INCLUDED IN THE HOUSE?
Most houses come equipped with; all bedroom furniture including 4ft double beds in all rooms, large kitchen appliances (not small ones like a toaster, kettle or microwave), a hoover and a large TV in the lounge. Please check with us for specifc details about your property
WHAT HAPPENS IF I NEED TO END MY CONTRACT EARLY?
You’ll need to find a suitable replacement. You will still be responsible for the terms of the agreement until such a point.
WHAT IF I HAVE ANY OTHER QUESTIONS?
Just contact us.