Student Residential Landlords Commercial

Students

We don't charge any admin fees. Anything you'll need to pay will be clear and set out from the start - no nasty surprises.

About Varsity Canterbury

What makes Varsity Canterbury different to others?

There are hundreds of student properties in Canterbury. We understand that it can be difficult to work your way through all the listings from an array of Agents and Landlords all claiming to offer something different. How do you choose which property to view? How do you know what the Agent or Landlord is like? We've been there, done that, got the t-shirt.

Quality accommodation

Quality Accommodation

Most of our properties are recently refurbished

You're Safe Choice

Your Safe Choice

All of our 5 Bed + properties have been checked by the council to ensure that they're safe and meet the highest requirements. We have also applied this criteria to all of our managed 2, 3, and 4 bedroom houses, so you can be sure that you're house is safe.

You're are our priority

You're are our priority

We understand what students want, most of our staff were once students. We have both UKC & CCU Alumni working in our office!

No hidden charges & clear prices

No hidden charges & clear prices

We don't charge any admin fees. Anything you'll need to pay will be clear and set out from the start – no nasty surprises

easy maintenance

Easy Maintenance

reporting Maintenance can be reported easily and will be dealt with quickly. You'll be updated via the online maintenance portal and can check in at any time to see what's going on.

tenancy freebies

Tenancy Freebies

You'll often receive a mid-tenancy treat from us to enjoy

Everything you need to know

The Reservation Payment is the money you pay to reserve your chosen property. It's either £125pp or equivalent to one weeks' rent - whichever is less. The reservation payment is non refundable - but it is put towards your first months' rent when your tenancy starts. You can pay this via bank transfer or by card. Please ensure that you have read the 'Property Reservation Information' document before making any payments..

Have a look at our Student Page for full information.

The reservation payment is non-returnable, so you need to be 100% certain before reserving your property. If a member of your group decides not to go ahead, you'll need to find a suitable replacement for them within a certain timeframe agreed.

A Guarantor is somebody who is responsible for paying your rent if you don't. They need to live and work in the UK to be eligible.

Usually the most organised person in your group. We'll liaise mostly with this person.

It means that you're all responsible for all aspects of the tenancy. As a group, you will be jointly accountable for the upkeep of the property and the payment of the rent. It's important that you all understand this before entering into a contract. Guarantors are responsible only for their son/daughters portion of the rent

We know that you're probably going to go home during the summer, so – for most of our properties – we'll only charge ½ price rent for July and August. You're allowed to move your belongings in, but won't be able to move in until September. Every property and tenancy is different, so please double check with us when you apply.

Usually, from the first Monday in September (so long as the agreed payments are made and the relevant documents returned). But each property is different, so please check your Tenancy Agreement or get in touch.

We'll always try and be flexible. If you need to move in early, we'll do our best to make it happen. Remember though, if you do move in early – you'll be responsible for the bills for that month onward and will have to pay full rent (Subject to availability).

Your deposit will vary depending on which property you're renting. It'll be kept safe and secure in one of the three government backed schemes and then returned back to you at the end of the tenancy – provided the property is in the same condition as when you took it on!

Rent is due by standing order or bank transfer. Please refer to your tenancy agreement for when it's due.

If you're in one of our bills-inclusive properties, your rent includes; gas, electric, water, sewage, TV licence, internet and a tenants contents insurance. If you're in one of our let-only properties, we'll help you ensure your bills are set up correctly.

Once your tenancy has started, you should make an appointment to collect your keys from the office, during office hours. You're welcome to either collect your individual keys, or collect on behalf of your housemates (so long as we have authorisation from them).

Most houses come equipped with; all bedroom furniture including 4ft double beds in all rooms, large kitchen appliances (not small ones like a toaster, kettle or microwave), a hoover and a large TV in the lounge. Please check with us for specific details about your property.

You'll need to find a suitable replacement. You will still be responsible for the terms of the agreement until such a point.

student application process

STEP 1

View the property

Arrange your viewing online for your preferred date and time. We’ll show you round the house and help you find your perfect property.

STEP 2

Reserve

Once you’re chosen, we’ll confirm all of the important information for you via email and will send you payment details for you to pay your £125 reservation payment

STEP 3

Apply

You and your Guarantor will receive application documents via email. The forms are quick, easy and can be filled out online

STEP 4

Sign and confirm

Once everyone in your group has completed their application documents, we’ll send out your Tenancy Agreement and Guarantor documents. This can also be signed online and is the final step of the process.

STEP 5

Complete

Once you’ve signed your Tenancy Agreement and supporting Guarantor documents, all you then need to do is to pay your deposit and rent on the agreed upon dates!

What Happens if Something’s Not Right?

If you live in a property that we manage on behalf of your Landlord, reporting a maintenance problem couldn’t be easier. Please use the link above to access our reporting suite and follow the instructions to let us know about your problem. Your report will be forwarded on to the relevant and suitably qualified contractor who’ll contact you to arrange an appointment at your convenience. Once you’ve reported your issue, you’ll receive a confirmation email including your reference code. Please take a note of this as you may need it later.

We can’t accept maintenance problems reported via email or over the phone, so please ensure you follow the steps above.

What can I Expect?

We can’t guarantee that things won’t go wrong in your property. Taps can leak, appliances can breakdown and boilers can stop working – that’s just life. But, what we can guarantee is that we’ll deal with your issue as efficiently and effectively as possible. But, this doesn’t mean that your problem will be resolved immediately. Imagine if you had a similar problem at your own house, it may take a couple of days for a contractor to be available (we can usually be quicker than this) or perhaps a new part is needed – which could take up to a week depending on availability. Once you’ve let us know about your problem, please bear with us – we’ll get it sorted for you as quickly as possible and you’ll be updated throughout the process via the portal.

Important Things To Note

Keys: If you lose your keys, it’ll be your responsibility to get another one cut. You can go directly to our key supplier (Acme Locks) who’ll be able to get you another one. If you get locked out during office hours and have no way of getting in, we can come and let you in – but there will be a call out charge for this.

Out of Hours

Maintenance issues can occur at any time – that’s why we operate a 24/7 emergency maintenance line.

If your out-of-hours maintenance issue is non-urgent, you should report your problem as instructed above and we’ll deal with it during office hours. An emergency maintenance issue would be:

  • Gas leak – If you can smell gas or suspect a gas leak (in this case, please contact the National Grid immediately on 0800 111999)
  • Water leak – A serious water leak that cannot be contained in one place and may cause serious damage to the property.
  • Electric/Gas failure – Before assuming that this is an emergency, please check with your utility provider as there may just be routine maintenance scheduled or there could be a power cut. Please also check your Fuse Box (located on the inventory) to ensure that the power hasn’t been tripped.
  • Complete failure of the heating and/or hot water system during the winter period.

If you experience any of these problems and you live in one of our managed properties, please call our emergency maintenance contractors

NEK Property Solutions: 07943 880648

If you’re unable to get hold of an approved contractor and your emergency remains unresolved, you’ll need to contact an alternative, local, professional person. Please be aware that they must hold relevant qualifications and must also have adequate insurance cover. They must only do what is completely necessary to resolve the issue. In this instance, it’s absolutely vital to obtain a receipt/invoice for the work. If you do not live in a a property that we manage, you should seek assistance from your Landlord.

Please be aware that any works undertaken upon your instruction that are deemed not to be as a result of an emergency (listed above), may result in you not being reimbursed by the Landlord.

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