We don't charge any admin fees. Anything you'll need to pay will be clear and set out from the start - no nasty surprises.
There are hundreds of student properties in Canterbury. We understand that it can be difficult to work your way through all the listings from an array of Agents and Landlords all claiming to offer something different. How do you choose which property to view? How do you know what the Agent or Landlord is like? We've been there, done that, got the t-shirt.
The Reservation Payment is the money you pay to reserve your chosen property. It's either £125pp or equivalent to one weeks' rent - whichever is less. The reservation payment is non refundable - but it is put towards your first months' rent when your tenancy starts. You can pay this via bank transfer or by card. Please ensure that you have read the 'Property Reservation Information' document before making any payments..
Arrange your viewing online for your preferred date and time. We’ll show you round the house and help you find your perfect property.
Once you’re chosen, we’ll confirm all of the important information for you via email and will send you payment details for you to pay your £125 reservation payment
You and your Guarantor will receive application documents via email. The forms are quick, easy and can be filled out online
Once everyone in your group has completed their application documents, we’ll send out your Tenancy Agreement and Guarantor documents. This can also be signed online and is the final step of the process.
Once you’ve signed your Tenancy Agreement and supporting Guarantor documents, all you then need to do is to pay your deposit and rent on the agreed upon dates!
If you live in a property that we manage on behalf of your Landlord, reporting a maintenance problem couldn’t be easier. Please use the link above to access our reporting suite and follow the instructions to let us know about your problem. Your report will be forwarded on to the relevant and suitably qualified contractor who’ll contact you to arrange an appointment at your convenience. Once you’ve reported your issue, you’ll receive a confirmation email including your reference code. Please take a note of this as you may need it later.
We can’t accept maintenance problems reported via email or over the phone, so please ensure you follow the steps above.
We can’t guarantee that things won’t go wrong in your property. Taps can leak, appliances can breakdown and boilers can stop working – that’s just life. But, what we can guarantee is that we’ll deal with your issue as efficiently and effectively as possible. But, this doesn’t mean that your problem will be resolved immediately. Imagine if you had a similar problem at your own house, it may take a couple of days for a contractor to be available (we can usually be quicker than this) or perhaps a new part is needed – which could take up to a week depending on availability. Once you’ve let us know about your problem, please bear with us – we’ll get it sorted for you as quickly as possible and you’ll be updated throughout the process via the portal.
Keys: If you lose your keys, it’ll be your responsibility to get another one cut. You can go directly to our key supplier (Acme Locks) who’ll be able to get you another one. If you get locked out during office hours and have no way of getting in, we can come and let you in – but there will be a call out charge for this.
Maintenance issues can occur at any time – that’s why we operate a 24/7 emergency maintenance line.
If your out-of-hours maintenance issue is non-urgent, you should report your problem as instructed above and we’ll deal with it during office hours. An emergency maintenance issue would be:
If you experience any of these problems and you live in one of our managed properties, please call our emergency maintenance contractors
NEK Property Solutions: 07943 880648
If you’re unable to get hold of an approved contractor and your emergency remains unresolved, you’ll need to contact an alternative, local, professional person. Please be aware that they must hold relevant qualifications and must also have adequate insurance cover. They must only do what is completely necessary to resolve the issue. In this instance, it’s absolutely vital to obtain a receipt/invoice for the work. If you do not live in a a property that we manage, you should seek assistance from your Landlord.
Please be aware that any works undertaken upon your instruction that are deemed not to be as a result of an emergency (listed above), may result in you not being reimbursed by the Landlord.